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  1. Jira Service Management Data Center
  2. JSDSERVER-2488

Option to remove the Search Bar in the Service Desk portals overview.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 4 March 2021

      Hi everyone,

      This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details.

      Kind regards,

      Charlie

      Problem Definition

      When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://<instance name>/servicedesk/customer/portals, will display a Search bar.
      It is currently not possible to remove the search bar.

      Suggested Solution

      Make it possible to remove the search bar in the Service Desk portals overview

        1. search_bar.png
          search_bar.png
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          Form Name

            [JSDSERVER-2488] Option to remove the Search Bar in the Service Desk portals overview.

            Divyanshi made changes -
            Remote Link Original: This issue links to "JSDS-8312 (JIRA Server (Bulldog))" [ 533434 ] New: This issue links to "JSMDC-8312 (JIRA Server (Bulldog))" [ 533434 ]
            Divyanshi made changes -
            Remote Link Original: This issue links to "JSDS-8312 (JIRA Server (Bulldog))" [ 533434 ] New: This issue links to "JSMDC-8312 (JIRA Server (Bulldog))" [ 533434 ]
            Divyanshi made changes -
            Remote Link Original: This issue links to "JSDS-8312 (JIRA Server (Bulldog))" [ 533434 ] New: This issue links to "JSMDC-8312 (JIRA Server (Bulldog))" [ 533434 ]
            Monika_Ciemiecka_Deviniti_Hexygen made changes -
            Comment [ Hi 👋
            When it comes to removing the Search Bar from the Help Centre, we have such feature in our app. If you are interested, feel free to check it out - [Theme Extension for JSM Cloud🧡|https://marketplace.atlassian.com/apps/1220300/theme-extension-for-jira-service-management?hosting=cloud&tab=overview]

            !https://community.atlassian.com/t5/image/serverpage/image-id/241006i1F6CBFFB632FC1EB/image-dimensions/206x268?v=v2|width=206,height=268! ]
            Sylwia Mikołajczuk made changes -
            Fix Version/s New: 4.18.1 [ 96093 ]
            Fix Version/s Original: 4.18.0 [ 95195 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: affects-cloud New: 4.18.0-pd affects-cloud
            Charlie Marriott made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 453 New: 448
            SET Analytics Bot made changes -
            UIS Original: 452 New: 453
            SET Analytics Bot made changes -
            UIS Original: 512 New: 452

              cmarriott Charlie Marriott
              dsjauwmook davy
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              651 Vote for this issue
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                Created:
                Updated:
                Resolved: