Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2408

REST API Goal not as ID but time in miliseconds

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Answered
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would like to have SLA Goal for ticket in REST API in miliseconds as goalTime. ID doesn't give enough info.

      Suggested SD Customfield data:

      customfield_11203: {
   completeCycles: [ ],
   ongoingCycle: {
      goalTime: *7200000*,
   startDate: 1439384898476,
   elapsedTime: 1155101524,
   breached: true,
   paused: false,
   remainingTime: -1097501524,
   breachedDate: 1439557698476
}
}

          Form Name

            [JSDSERVER-2408] REST API Goal not as ID but time in miliseconds

            Kubo Grznarik added a comment -

            Thanks for info. Will follow JSD-107.

            Kubo Grznarik added a comment - Thanks for info. Will follow JSD-107 .

            Matthew McMahon (Inactive) added a comment -

            Hi kubo1

            The existing REST API's inside Service Desk are internal, and therefore subject to change at any moment.

            For this reason I would not suggest relying on them for any plugin development.

            The good news is that there is some progress being made on JSD-107. I would suggest adding your request to that ticket, and also voting + watching it for any updates / announcements as to a publicly supported REST API for development consumption.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi kubo1 The existing REST API's inside Service Desk are internal, and therefore subject to change at any moment. For this reason I would not suggest relying on them for any plugin development. The good news is that there is some progress being made on JSD-107 . I would suggest adding your request to that ticket, and also voting + watching it for any updates / announcements as to a publicly supported REST API for development consumption. Regards Matt JIRA Service Desk developer

              Unassigned Unassigned
              481f24399aef Kubo Grznarik
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: