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  1. Jira Service Management Data Center
  2. JSDSERVER-2405

Improve documentation related to pre-populated customer greeting

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Documentation should include how this works and how it can be turned off.

      Getting Started for Service Desk Agents mentions this feature but includes very little detail.

      The pre-populated greeting can be disabled in the Agent's profile. This is not documented.

          Form Name

            [JSDSERVER-2405] Improve documentation related to pre-populated customer greeting

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010565 ] New: JAC Suggestion Workflow 3 [ 3647969 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663855 ] New: JAC Suggestion Workflow [ 3010565 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322418 ] New: Confluence Workflow - Public Facing v4 [ 2663855 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053873 ] New: JSD Suggestion Workflow - TEMP [ 2322418 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049118 ] New: JSD Suggestion Workflow [ 2053873 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280633 ] New: JSD Suggestion Workflow - TEMP [ 2049118 ]
            jonah (Inactive) made changes -
            Description Original: Documentation should include how this works and how it can be turned off.

            [Getting Started for Service Desk Agents | https://confluence.atlassian.com/servicedesk/getting-started-for-service-desk-agents-660967464.html ] mentions this feature but includes very little detail.

            The pre-populated greeting can be disabled in the Agent's profile. This is not documented.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2405].
              {panel}

            Documentation should include how this works and how it can be turned off.

            [Getting Started for Service Desk Agents | https://confluence.atlassian.com/servicedesk/getting-started-for-service-desk-agents-660967464.html ] mentions this feature but includes very little detail.

            The pre-populated greeting can be disabled in the Agent's profile. This is not documented.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2405 [ JSDCLOUD-2405 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue is superseded by JSD-3922 [ JSD-3922 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Obsolete [ 11 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: