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  1. Jira Service Management Data Center
  2. JSDSERVER-2386

Automation rule to add participants to requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
      2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

      As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

            [JSDSERVER-2386] Automation rule to add participants to requests

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            Labels Original: affects-cloud affects-server New: affects-cloud affects-server ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976591 ]
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              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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                Created:
                Updated: