[JSDSERVER-2385] Configure default value for request type when creating Service Desk ticket from JIRA

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Request Type Configuration
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UIS:
5
Support reference count:
27
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

When creating a new Service Desk request using create button request type field is set as No match.
Suggest a configuration to set the default value.

duplicates

JSDSERVER-1809 Automatically set Customer Request Type when issue is created via Jira

Gathering Interest

is related to

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

JSDSERVER-3425 Add a drop down option "Service Desk Request" to the Create issue button in JIRA.

Closed

DESK-4558 Failed to load

JSMDC-564 You do not have permission to view this issue

relates to

JSDSERVER-2006 Customer Request Type not Set when issue created from inside JIRA

Closed

JSDCLOUD-2385 Configure default value for request type when creating Service Desk ticket from JIRA

Under Consideration

links to

Internal ticket

(2 relates to, 1 links to)

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Nabil

Votes:: 73 Vote for this issue

Watchers:: 35 Start watching this issue

Created:: 05/Oct/2015 11:18 AM

Updated:: 10/May/2025 2:38 AM

Jira Service Management Data Center

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