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  1. Jira Service Management Data Center
  2. JSDSERVER-2357

Service Desk 'Customer Request Type', 'SLA', 'Request Participants' custom field values do not show in XML format

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      When searching for issues in a JIRA with Service Desk, you can select the "Customer Request Type" (or SLA, or Request Participant) custom field as a column. This displays correctly.

      If you now export as xml, then the value for the "Customer Request Type" field is not included in the generated xml.

      <customfield id="customfield_10000" key="com.atlassian.servicedesk:vp-origin">
<customfieldname>Customer Request Type</customfieldname>
<customfieldvalues></customfieldvalues>
</customfield>

      From our Confluence, we search JIRA/SD and rely on the xml export to process the output using xslt. Because the "Customer Request Type" is not included in the xml, we cannot display it on our page.

      It also means the field cannot be displayed in Confluence using the JIRA issues macro. See CONF-38703.

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            [JSDSERVER-2357] Service Desk 'Customer Request Type', 'SLA', 'Request Participants' custom field values do not show in XML format

            Ifteqar Ahmed added a comment -

            Any idea when is this going to be fixed ?.

            Ifteqar Ahmed added a comment - Any idea when is this going to be fixed ?.

            Aron Gombas [Midori] added a comment -

            If Excel is a viable reporting tool for your use case, then the app called Better Excel Plugin can export all Service Desk managed fields to XLSX files.

            See the sample Excel exports and try this free.

            Aron Gombas [Midori] added a comment - If Excel is a viable reporting tool for your use case, then the app called Better Excel Plugin can export all Service Desk managed fields to XLSX files. See the sample Excel exports  and try this free.

            btuttle843029966 added a comment -

            Any update? this is holding us back from some essential reporting functions.

            btuttle843029966 added a comment - Any update? this is holding us back from some essential reporting functions.

            Danelle Hee added a comment -

            Also seeking an estimated time to fix this issue. Thanks.

            Danelle Hee added a comment - Also seeking an estimated time to fix this issue. Thanks.

            Fabian van den Barselaar added a comment -

            Any idea when this will be fixed??

            This is very important and essential to show the customers the status and reports.

            Fabian van den Barselaar added a comment - Any idea when this will be fixed?? This is very important and essential to show the customers the status and reports.

              esantos2 Elton Santos
              01ee0bbd8676 Glenn Verrijkt
              Affected customers:
              11 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: