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  1. Jira Service Management Data Center
  2. JSDSERVER-2357

Service Desk 'Customer Request Type', 'SLA', 'Request Participants' custom field values do not show in XML format

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      When searching for issues in a JIRA with Service Desk, you can select the "Customer Request Type" (or SLA, or Request Participant) custom field as a column. This displays correctly.

      If you now export as xml, then the value for the "Customer Request Type" field is not included in the generated xml.

      <customfield id="customfield_10000" key="com.atlassian.servicedesk:vp-origin">
<customfieldname>Customer Request Type</customfieldname>
<customfieldvalues></customfieldvalues>
</customfield>

      From our Confluence, we search JIRA/SD and rely on the xml export to process the output using xslt. Because the "Customer Request Type" is not included in the xml, we cannot display it on our page.

      It also means the field cannot be displayed in Confluence using the JIRA issues macro. See CONF-38703.

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          Glenn Verrijkt

            [JSDSERVER-2357] Service Desk 'Customer Request Type', 'SLA', 'Request Participants' custom field values do not show in XML format

            Nakul Razdan made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 429626 ]
            Nakul Razdan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 429626 ]
            Przemyslaw Czuj (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Elton Santos made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 422864 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 421397 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 3 New: 1
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304596 ] New: JAC Bug Workflow v3 [ 3126020 ]
            Status Original: Awaiting Release [ 11372 ] New: Waiting for Release [ 12075 ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 4.1.1 [ 85903 ]
            Fix Version/s New: 4.2.0 [ 85904 ]

              esantos2 Elton Santos
              01ee0bbd8676 Glenn Verrijkt
              Affected customers:
              11 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: