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  1. Jira Service Management Data Center
  2. JSDSERVER-2356

As a service desk administration , require custom strip quote for requesting create issue from email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      JIRA Service Desk doesn't provide custom strip quote for requesting create issue from email , just like JIRA POP/IMAP configuration . Some company has detailed footer , that they wanted to remove the unnecessary information to issue description.

      Suggested Solution

      Provide custom strip quote for requesting create issue from email

      NB: This issue is in reference to the ability to add custom rules into the stripping process, that should also eventually allow option to strip on issue create as well as comments

      It would be helpful to have this implemented not only when creating an issue but for commenting as well (replying to an email thread).

          Form Name

            [JSDSERVER-2356] As a service desk administration , require custom strip quote for requesting create issue from email

            SET Analytics Bot made changes -
            Support reference count Original: 12 New: 13
            Tripta Kaur made changes -
            Remote Link Original: This issue links to "JSDS-313 (JIRA Server)" [ 268898 ] New: This issue links to "JSMDC-313 (JIRA Server (Bulldog))" [ 268898 ]
            SET Analytics Bot made changes -
            UIS Original: 12 New: 13
            Marc Dacanay made changes -
            Labels Original: affects-cloud New: affects-cloud ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976587 ]

            Sarah A added a comment -

            Hi team, Just a thought, but perhaps AI image recognition capabilities can help to identify repeat images that are not relevant to Jira issues.  

            Sarah A added a comment - Hi team, Just a thought, but perhaps AI image recognition capabilities can help to identify repeat images that are not relevant to Jira issues.  
            SET Analytics Bot made changes -
            UIS Original: 24 New: 12
            SET Analytics Bot made changes -
            UIS Original: 12 New: 24

            SenG added a comment -

            I have posted my workaround here

             

            https://jira.atlassian.com/browse/JRACLOUD-15129?focusedId=3429016&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-3429016

            SenG added a comment - I have posted my workaround here   https://jira.atlassian.com/browse/JRACLOUD-15129?focusedId=3429016&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-3429016
            SET Analytics Bot made changes -
            UIS Original: 25 New: 12

              Unassigned Unassigned
              nroslan Atiqah Roslan
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              67 Vote for this issue
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                Created:
                Updated: