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  1. Jira Service Management Data Center
  2. JSDSERVER-1477

Having Option to Disable Strip Quotes for JIRA Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer needs to disable the strip quotes as service desk strips a lot of context if Agents need to follow-up on tickets.
      Most of their clients communicate via the email channel and since SD is stripping these, they loose a lot of information/context for the topic in-hand.
      Further more, it is not possible to edit the mail handler which has been created by service desk in JIRA.
      Customer's description is available in the first comment.

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            [JSDSERVER-1477] Having Option to Disable Strip Quotes for JIRA Service Desk

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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