Details
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Suggestion
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Resolution: Fixed
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Customer needs to disable the strip quotes as service desk strips a lot of context if Agents need to follow-up on tickets.
Most of their clients communicate via the email channel and since SD is stripping these, they loose a lot of information/context for the topic in-hand.
Further more, it is not possible to edit the mail handler which has been created by service desk in JIRA.
Customer's description is available in the first comment.
Attachments
Issue Links
- is related to
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JSDSERVER-2356 As a service desk administration , require custom strip quote for requesting create issue from email
- Gathering Interest
- relates to
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JSDCLOUD-1477 Having Option to Disable Strip Quotes for JIRA Service Desk
- Closed
- was cloned as
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QUALITY-125 Loading...