Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1477

Having Option to Disable Strip Quotes for JIRA Service Desk

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customer needs to disable the strip quotes as service desk strips a lot of context if Agents need to follow-up on tickets.
      Most of their clients communicate via the email channel and since SD is stripping these, they loose a lot of information/context for the topic in-hand.
      Further more, it is not possible to edit the mail handler which has been created by service desk in JIRA.
      Customer's description is available in the first comment.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-1477 Having Option to Disable Strip Quotes for JIRA Service Desk

          • Closed

          Suggestion - JSDCLOUD-2356 As a service desk administration , require custom strip quote for requesting create issue from email

          • Future Consideration

          Activity

            People

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              22 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: