Details
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Suggestion
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Resolution: Unresolved
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None
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12
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12
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
JIRA Service Desk doesn't provide custom strip quote for requesting create issue from email , just like JIRA POP/IMAP configuration . Some company has detailed footer , that they wanted to remove the unnecessary information to issue description.
Suggested Solution
Provide custom strip quote for requesting create issue from email
NB: This issue is in reference to the ability to add custom rules into the stripping process, that should also eventually allow option to strip on issue create as well as comments
It would be helpful to have this implemented not only when creating an issue but for commenting as well (replying to an email thread).
Attachments
Issue Links
- relates to
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JSDSERVER-1477 Having Option to Disable Strip Quotes for JIRA Service Desk
- Closed
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JSDCLOUD-2356 As a service desk administration , require custom strip quote for requesting create issue from email
- Future Consideration
- is cloned by
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JSDS-313 Loading...
- was cloned as
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QUALITY-126 Loading...