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Suggestion
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Resolution: Unresolved
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None
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13
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13
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
JIRA Service Desk doesn't provide custom strip quote for requesting create issue from email , just like JIRA POP/IMAP configuration . Some company has detailed footer , that they wanted to remove the unnecessary information to issue description.
Suggested Solution
Provide custom strip quote for requesting create issue from email
NB: This issue is in reference to the ability to add custom rules into the stripping process, that should also eventually allow option to strip on issue create as well as comments
It would be helpful to have this implemented not only when creating an issue but for commenting as well (replying to an email thread).
- relates to
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- Closed
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- Future Consideration
- is cloned by
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JSMDC-313 You do not have permission to view this issue
- links to
- was cloned as
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QUALITY-126 Failed to load
| Form Name | |||||||||||
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[JSDSERVER-2356] As a service desk administration , require custom strip quote for requesting create issue from email
System is unreliable at best.
I have been forced to route all "Reply To" emails through Jira core server "jira@domain.atlassian.net" in order to get the stripping to work.
This also requires permissions settings considered incorrect by Jira -
Role: Service Desk Customers
Add Comments, Add Attachments
Notifications: email address should be listed as jira@DOMAIN.atlassian.net
If you are using a non Jira account to handle incoming email requests the system will force you to use the JSD Mail Handler system.
The system used to do a better job at stripping quotes. But now with batch emails the quotes dont strip as well. Also when replying via mac mail or ios mail the quotes are never stripped. That really discourages email replying to issues as people know the comment thread gets clogged with unnecessary information.
The email footer itself is not as big problem as attachments to those footers - like images, that end-up as attachments to ticket.
This would be very helpful and cut down on the repetitive email strings. Can't wait to see something happen on this front.
This feature would be extremely useful! We are a company whom uses details in our email signatures, along with majority of our customers. With each email, tens of small images get stored as attachments. It makes it very difficult to search through attachments on service desk tickets and consumes time. I think a filter option to set the minimum size of attachments would be great (If not set it to something reasonable like 5KB) ! Please add this feature!
Yes! This would be extremely helpful for our business. We receive html email in Jira all day long and the noise that is created not stripping off this material really chokes each comment and wasted storage space on our server.
This would be extremely helpful, especially from internal personnel and customers who have attachments as signatures to not have a constant stream of duplicates of all these as attachments
Hi team, Just a thought, but perhaps AI image recognition capabilities can help to identify repeat images that are not relevant to Jira issues.