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  1. Jira Service Management Cloud
  2. JSDCLOUD-2356

Allow for custom "strip quote" settings when processing incoming emails into requests/comments

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      Problem Definition

      JSM allows admins to Hide email signatures from the issue view and portals, however it doesn't allow to customize the strip quote settings when processing incoming emails into requests/comments. 

      Users may inadvertently copy information that are preceded by quotation divs, such as <div class=3D"gmail_quote gmail_quote_container">, which provide little visual cue to the user, but will result on its contents not appearing on the comment. This behavior was originally considered a bug, however it is the expected with the "Strip Quote" settings enabled

      Suggested Solution

      Provide option to customize the strip quote settings where we could add specific tags to be ignored, for example gmail_quote.

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated: