Issue Summary

Comments that are added via email are stripped. the complete comment is not added, a part of it is getting stripped. Refer to the screenshot 

Steps to Reproduce

Yes, it is replicable, use the attached .eml to replicate.

Expected Results

The full customer comment is not added.

Actual Results

Only a part is getting added. it is happening due to HTML reply stripping. If you go through the EML file, you will find this in the HTML part -

 <blockquote class=3D"gmai=
l_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,20=
4,204);padding-left:1ex"> 

gmail_quote is the reason why HTML stripping is taking place here. It is one of the Gmail HTMLDelimiterTags.

Workaround

We can ask the customer to turn off the stripping feature on Products ->EmailRequests settings page.