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  1. Jira Service Management Data Center
  2. JSDSERVER-2331

Save entered data when clicking after clicking "Back" button in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Similar to JSD-2301, except that this is specifically for the Customer Portal.

      In a default Customer Portal, there will be the following default fields

      • What do you need?
      • Why do you need this?

      These fields are different from the Comment field in JSD-2301, hence the separate ticket. The behaviour is the same though. Any data entered into the fields will not be preserved if a user accidentally navigates away and click the Back button.

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          Form Name

            [JSDSERVER-2331] Save entered data when clicking after clicking "Back" button in Customer Portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Sandra Toppin added a comment -

            When a customer is adding a comment in JSD, they should get a warning if they navigate away before clicking on the Add button. 

            Sandra Toppin added a comment - When a customer is adding a comment in JSD, they should get a warning if they navigate away before clicking on the Add button. 

            rae edwards added a comment -

            JSDServer-2301issue is still a problem in JSD v 4.1. Can you please explain how the issue has been "fixed" i.e. Is a warning message presented to the JSD agent before navigating away from the page? Or is the comment text that was entered in the comment field prior to navigating from the page held in the field?

            rae edwards added a comment - JSDServer-2301issue is still a problem in JSD v 4.1. Can you please explain how the issue has been "fixed" i.e. Is a warning message presented to the JSD agent before navigating away from the page? Or is the comment text that was entered in the comment field prior to navigating from the page held in the field?
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011476 ] New: JAC Suggestion Workflow 3 [ 3648926 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664350 ] New: JAC Suggestion Workflow [ 3011476 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324580 ] New: Confluence Workflow - Public Facing v4 [ 2664350 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053713 ] New: JSD Suggestion Workflow - TEMP [ 2324580 ]

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: