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  1. Jira Service Management Data Center
  2. JSDSERVER-2331

Save entered data when clicking after clicking "Back" button in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      Similar to JSD-2301, except that this is specifically for the Customer Portal.

      In a default Customer Portal, there will be the following default fields

      • What do you need?
      • Why do you need this?

      These fields are different from the Comment field in JSD-2301, hence the separate ticket. The behaviour is the same though. Any data entered into the fields will not be preserved if a user accidentally navigates away and click the Back button.

        1. portal.png
          portal.png
          67 kB

            [JSDSERVER-2331] Save entered data when clicking after clicking "Back" button in Customer Portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011476 ] New: JAC Suggestion Workflow 3 [ 3648926 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664350 ] New: JAC Suggestion Workflow [ 3011476 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324580 ] New: Confluence Workflow - Public Facing v4 [ 2664350 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053713 ] New: JSD Suggestion Workflow - TEMP [ 2324580 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048895 ] New: JSD Suggestion Workflow [ 2053713 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280294 ] New: JSD Suggestion Workflow - TEMP [ 2048895 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary
            Similar to JSD-2301, except that this is specifically for the Customer Portal.

            In a default Customer Portal, there will be the following default fields
            * What do you need?
            * Why do you need this?

            These fields are different from the *Comment* field in JSD-2301, hence the separate ticket. The behaviour is the same though. Any data entered into the fields will not be preserved if a user accidentally navigates away and click the *Back* button.

            !portal.png|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2331].
              {panel}

            h3. Summary
            Similar to JSD-2301, except that this is specifically for the Customer Portal.

            In a default Customer Portal, there will be the following default fields
            * What do you need?
            * Why do you need this?

            These fields are different from the *Comment* field in JSD-2301, hence the separate ticket. The behaviour is the same though. Any data entered into the fields will not be preserved if a user accidentally navigates away and click the *Back* button.

            !portal.png|thumbnail!

              Unassigned Unassigned
              ywoo Yit Wei
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              5 Vote for this issue
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              5 Start watching this issue

                Created:
                Updated:
                Resolved: