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  1. Jira Service Management Data Center
  2. JSDSERVER-2301

Save entered data when clicking after clicking "Back" button

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      Summary

      When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct to the new page. Clicking the Back button of the browser will return the user to the original issue. However, the behaviour is inconsistent in regards to the already entered data

      Type of project Chrome Firefox
      Normal Project Clicking Back will reload all previously entered data Clicking Back will load a new page. Any data entered previously will be lost
      Service Desk Project Clicking Back will load a new page. Any data entered previously will be lost Clicking Back will load a new page. Any data entered previously will be lost

      Steps to Reproduce

      Here are videos demonstrating the behaviour

      Expected Results

      • As a normal project can retrieve the entered data, Service Desk projects should be able to do the same

      Actual Results

      • Nothing is saved after clicking Back. All data previously entered will be lost

      Workaround

      • No known workaround

      Suggestion

      1. Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND
      2. Make Service Desk projects behave the same as well so that browsers can retrieve entered data
        OR
      3. Have a pop up which warns users such that entered data will be lost

        1. chrome.mp4
          2.72 MB
        2. firefox.mp4
          2.52 MB

              ldoan Lan Doan (Inactive)
              ywoo Yit Wei
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: