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  1. Jira Service Management Data Center
  2. JSDSERVER-2300

Save entered data when clicking after clicking "Back" button

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct the page to the new page. Clicking the Back button of the browser will return the user to the original issue. However, the behaviour is inconsistent

      Type of project Chrome Firefox
      Normal Project Clicking Back will reload all previously entered data Clicking Back will load a new page. Any data entered previously will be lost
      Service Desk Project Clicking Back will load a new page. Any data entered previously will be lost Clicking Back will load a new page. Any data entered previously will be lost

      Here are videos demonstrating the behaviour

      Service Desk projects should be able to retrieve entered data as well

      The behaviour also happens in Customer Portal. After re-directing to a new page (be it on purpose or accidentally), clicking Back will not retrieve entered data. This will affects users who have entered a lot of data only to accidentally click on a link to be re-directed. All their data will be lost.

      Suggestion

      1. Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND
      2. Make Service Desk projects behave the same as well so that browsers can retrieve entered data

      OR

      1. Have a pop up which warns users such that entered data will be lost

        1. chrome.mp4
          2.72 MB
        2. firefox.mp4
          2.52 MB

              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated:
                Resolved: