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Suggestion
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Resolution: Duplicate
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct the page to the new page. Clicking the Back button of the browser will return the user to the original issue. However, the behaviour is inconsistent
| Type of project | Chrome | Firefox |
|---|---|---|
| Normal Project | Clicking Back will reload all previously entered data | Clicking Back will load a new page. Any data entered previously will be lost |
| Service Desk Project | Clicking Back will load a new page. Any data entered previously will be lost | Clicking Back will load a new page. Any data entered previously will be lost |
Here are videos demonstrating the behaviour
Service Desk projects should be able to retrieve entered data as well
The behaviour also happens in Customer Portal. After re-directing to a new page (be it on purpose or accidentally), clicking Back will not retrieve entered data. This will affects users who have entered a lot of data only to accidentally click on a link to be re-directed. All their data will be lost.
Suggestion
- Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND
- Make Service Desk projects behave the same as well so that browsers can retrieve entered data
OR
- Have a pop up which warns users such that entered data will be lost
- duplicates
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JSDSERVER-2301 Save entered data when clicking after clicking "Back" button
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- Closed
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DESK-4377 Failed to load
- relates to
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- Closed
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DESK-3941 Failed to load
[JSDSERVER-2300] Save entered data when clicking after clicking "Back" button
| Workflow | Original: JAC Suggestion Workflow [ 3011820 ] | New: JAC Suggestion Workflow 3 [ 3649391 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665253 ] | New: JAC Suggestion Workflow [ 3011820 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2324576 ] | New: Confluence Workflow - Public Facing v4 [ 2665253 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2053712 ] | New: JSD Suggestion Workflow - TEMP [ 2324576 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048894 ] | New: JSD Suggestion Workflow [ 2053712 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280622 ] | New: JSD Suggestion Workflow - TEMP [ 2048894 ] |
| Description |
Original:
h3. Summary
When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct the page to the new page. Clicking the *Back* button of the browser will return the user to the original issue. However, the behaviour is inconsistent ||Type of project||Chrome||Firefox|| ||Normal Project|Clicking *Back* will reload all previously entered data|Clicking *Back* will load a new page. Any data entered previously will be lost| ||Service Desk Project|Clicking *Back* will load a new page. Any data entered previously will be lost|Clicking *Back* will load a new page. Any data entered previously will be lost| Here are videos demonstrating the behaviour * [^chrome.mp4] * [^firefox.mp4] Service Desk projects should be able to retrieve entered data as well The behaviour also happens in Customer Portal. After re-directing to a new page (be it on purpose or accidentally), clicking _Back_ will *not* retrieve entered data. This will affects users who have entered a lot of data only to accidentally click on a link to be re-directed. All their data will be lost. h3. Suggestion # Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND # Make Service Desk projects behave the same as well so that browsers can retrieve entered data *OR* # Have a pop up which warns users such that entered data will be lost |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2300]. {panel} h3. Summary When entering data into a comment (eg. into comment section), a user can accidentally click on a link in the page causing the browser to re-direct the page to the new page. Clicking the *Back* button of the browser will return the user to the original issue. However, the behaviour is inconsistent ||Type of project||Chrome||Firefox|| ||Normal Project|Clicking *Back* will reload all previously entered data|Clicking *Back* will load a new page. Any data entered previously will be lost| ||Service Desk Project|Clicking *Back* will load a new page. Any data entered previously will be lost|Clicking *Back* will load a new page. Any data entered previously will be lost| Here are videos demonstrating the behaviour * [^chrome.mp4] * [^firefox.mp4] Service Desk projects should be able to retrieve entered data as well The behaviour also happens in Customer Portal. After re-directing to a new page (be it on purpose or accidentally), clicking _Back_ will *not* retrieve entered data. This will affects users who have entered a lot of data only to accidentally click on a link to be re-directed. All their data will be lost. h3. Suggestion # Make Firefox (and all other supported browsers) behave the same and able to retrieve entered data; AND # Make Service Desk projects behave the same as well so that browsers can retrieve entered data *OR* # Have a pop up which warns users such that entered data will be lost |
| Link |
New:
This issue relates to |
| Workflow | Original: TTT: Simple Issue Tracking Workflow [ 951164 ] | New: JSD Suggestion Workflow [ 1280622 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Remote Link | New: This issue links to "DESK-4377 (JDOG - JIRA Team Dogfood)" [ 123549 ] |