Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2285

Show Ticket Numbers on Customer Portal

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an administrator, I would like to have the ability in Service Desk and Service Desk Cloud to allow customers in the Customer Portal to be able to see their ticket numbers. That way, if a customer has a lot of requests and needs to reference a ticket number for any reason, it is visible to them.

          Form Name

            [JSDSERVER-2285] Show Ticket Numbers on Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010806 ] New: JAC Suggestion Workflow 3 [ 3646158 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664508 ] New: JAC Suggestion Workflow [ 3010806 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325199 ] New: Confluence Workflow - Public Facing v4 [ 2664508 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053189 ] New: JSD Suggestion Workflow - TEMP [ 2325199 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048235 ] New: JSD Suggestion Workflow [ 2053189 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280271 ] New: JSD Suggestion Workflow - TEMP [ 2048235 ]
            jonah (Inactive) made changes -
            Description Original: As an administrator, I would like to have the ability in Service Desk and Service Desk Cloud to allow customers in the Customer Portal to be able to see their ticket numbers. That way, if a customer has a lot of requests and needs to reference a ticket number for any reason, it is visible to them. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2285].
              {panel}

            As an administrator, I would like to have the ability in Service Desk and Service Desk Cloud to allow customers in the Customer Portal to be able to see their ticket numbers. That way, if a customer has a lot of requests and needs to reference a ticket number for any reason, it is visible to them.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2285 [ JSDCLOUD-2285 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - My requests [ 38695 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 949802 ] New: JSD Suggestion Workflow [ 1280271 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              efranklin Eric Franklin (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: