Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2253

Do not burn JSD License for Jira-Administrators

XMLWordPrintable

    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JIRA-Administrator I want to help and support our users with the configuration of their Jira Service Desk.

      Currently I need a valid and named JSD-License.
      I will never work with the queues or with those Tickets. It's just the configuration and the support if needed.

      Our License is filled 100% with our Agents.
      So I don't have the possibility to help them. (Of course I can revoke someone, and made myself to an Agent and after that I switch that back, but this is not good for the daily work).

      ==> Let JIRA-Administrators be an "Agent" without needing an Agent-License.

      https://answers.atlassian.com/questions/24646484/jsd-license-for-jira-administrators

      Kind regards
      André

            [JSDSERVER-2253] Do not burn JSD License for Jira-Administrators

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: ril New: cleanup-seos-fy25 ril
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976577 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011774 ] New: JAC Suggestion Workflow 3 [ 3651033 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665156 ] New: JAC Suggestion Workflow [ 3011774 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323682 ] New: Confluence Workflow - Public Facing v4 [ 2665156 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052400 ] New: JSD Suggestion Workflow - TEMP [ 2323682 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047524 ] New: JSD Suggestion Workflow [ 2052400 ]

              Unassigned Unassigned
              a197842399b5 Andre Lehmann
              Votes:
              13 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: