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  1. Jira Service Management Data Center
  2. JSDSERVER-2204

Graceful exception handling for users who are not added to request participants via email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      There are a couple reasons that users are not added to Request Participants from email:

      1. They are in the 'to' or 'bcc' lines
      2. They are not registered as a user on the system

      Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

          Form Name

            [JSDSERVER-2204] Graceful exception handling for users who are not added to request participants via email

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010425 ] New: JAC Suggestion Workflow 3 [ 3647810 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664343 ] New: JAC Suggestion Workflow [ 3010425 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324561 ] New: Confluence Workflow - Public Facing v4 [ 2664343 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053699 ] New: JSD Suggestion Workflow - TEMP [ 2324561 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048874 ] New: JSD Suggestion Workflow [ 2053699 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279923 ] New: JSD Suggestion Workflow - TEMP [ 2048874 ]
            Dev Poudel made changes -
            Link New: This issue blocks JSDSERVER-5115 [ JSDSERVER-5115 ]
            jonah (Inactive) made changes -
            Description Original: There are a couple reasons that users are not added to Request Participants from email:

            # They are in the 'to' or 'bcc' lines
            # They are not registered as a user on the system

            Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2204].
              {panel}

            There are a couple reasons that users are not added to Request Participants from email:

            # They are in the 'to' or 'bcc' lines
            # They are not registered as a user on the system

            Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

              Unassigned Unassigned
              jlargman Jeremy Largman
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                Created:
                Updated:
                Resolved: