Graceful exception handling for users who are not added to request participants via email

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There are a couple reasons that users are not added to Request Participants from email:

      1. They are in the 'to' or 'bcc' lines
      2. They are not registered as a user on the system

      Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

              Assignee:
              BK Paton
              Reporter:
              Jeremy Largman
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: