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  1. Jira Service Management Cloud
  2. JSDCLOUD-2204

Graceful exception handling for users who are not added to request participants via email

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There are a couple reasons that users are not added to Request Participants from email:

      1. They are in the 'to' or 'bcc' lines
      2. They are not registered as a user on the system

      Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

              7ad1551c39c0 Benjamin Paton
              jlargman Jeremy Largman
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