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  1. Jira Service Management Cloud
  2. JSDCLOUD-2204

Graceful exception handling for users who are not added to request participants via email

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There are a couple reasons that users are not added to Request Participants from email:

      1. They are in the 'to' or 'bcc' lines
      2. They are not registered as a user on the system

      Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

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          is related to

          Suggestion - JSDSERVER-2204 Graceful exception handling for users who are not added to request participants via email

          • Closed
          relates to

          Suggestion - JSDCLOUD-1699 Support Create User function even for Comment by Email

          • Closed

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              7ad1551c39c0 Benjamin Paton
              jlargman Jeremy Largman
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                Updated:
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