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Suggestion
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Resolution: Fixed
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0
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30
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
After reviewing this suggestion we believe that it was resolved in JSD 4.8 with the introduction of duplicate attachment detection:
When customers raise requests over email, the email body is added to the request’s description. This often includes some unwanted media like marketing images, company logos, and everything else from the email’s footer. With every new comment or update, these images get duplicated, making it difficult to find anything important. We’ve heard your feedback and changed it—Jira Service Desk will now detect and ignore any duplicates, leaving your requests nice and clean.
Please provide further details if there are additional use cases you would like us to consider in relation to image attachments.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
When you use the JSD with the email channel and someone with pictures in their signature sends in a issue.
Then it will add the pictures as attachments and as a comment with the pictures.
It would be nice to be able to remove signatures (including pictures) or be able to remove pictures in the body of the mail and only receive the pictures attached to the email
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- Closed
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[JSDSERVER-2090] Be able to remove images in mail body
Hi everyone,
Thank you for your interest in this issue.
After reviewing this suggestion we believe that it was resolved in JSD 4.8 with the introduction of duplicate attachment detection:
When customers raise requests over email, the email body is added to the request’s description. This often includes some unwanted media like marketing images, company logos, and everything else from the email’s footer. With every new comment or update, these images get duplicated, making it difficult to find anything important. We’ve heard your feedback and changed it—Jira Service Desk will now detect and ignore any duplicates, leaving your requests nice and clean.
Please provide further details if there are additional use cases you would like us to consider in relation to image attachments.
Kind regards,
Charlie
Jira Service Management, Server & Data Center
Are there any updates on this issue? Love what you've done with the new issues view, feels a lot more every comment is adding huge individual images which just ruin all the work done.
Does anyone have any work arounds or abilities to mitigate this effect?
Hello all,
We are now evaluating potential solutions for this.
Whilst I’d like to give you a clear timeframe for when we can deliver this, unfortunately, I cannot make such indications at this time yet. We’ll keep you posted as we progress.
Thanks again for your patience,
Vineet Gandhi
Product Manager - Jira Service Desk.
A few references - please vote although looking at lack of response from Atlassian (as usual) this won't be done any time soon or ever :/
https://community.atlassian.com/t5/Jira-questions/How-to-ignore-an-email-attachment/qaq-p/668844
@Harald,
I agree with you, ZenDesk wins here as it strips the images from signatures automatically and flawlessly. Atlassian should work on that to keep up with ZenDesk.
Harald Winkelmann
added a comment - +1
We are currently in our trial period.
We are comparing "Zendesk" and "Jira Service Desk".
Regarding the handling of unwanted inline email attachments Zendesk wins!
Harald Winkelmann
added a comment - +1
We are currently in our trial period.
We are comparing "Zendesk" and "Jira Service Desk".
Regarding the handling of unwanted inline email attachments Zendesk wins! Dear Atlassian Helpdesk Team,
This is being asked for in different places by many different Atlassian customers.
Can we at least have a response or an answer about whether you're going to do this?
Ta
Synergy In Supply Chain S.A
added a comment - Dear all , Does anybody finally find how can remove signatures from emails in JIRA ? Thank you
Synergy In Supply Chain S.A
added a comment - Dear all , Does anybody finally find how can remove signatures from emails in JIRA ? Thank you
Thanks for the update Charlie! Is it possible to remove all images from the original email that opened the issue?