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  1. Jira Service Management Data Center
  2. JSDSERVER-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

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    • Icon: Suggestion Suggestion
    • Resolution: Answered
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

            [JSDSERVER-201] Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011224 ] New: JAC Suggestion Workflow 3 [ 3648642 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663800 ] New: JAC Suggestion Workflow [ 3011224 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322230 ] New: Confluence Workflow - Public Facing v4 [ 2663800 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052645 ] New: JSD Suggestion Workflow - TEMP [ 2322230 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048511 ] New: JSD Suggestion Workflow [ 2052645 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279627 ] New: JSD Suggestion Workflow - TEMP [ 2048511 ]
            jonah (Inactive) made changes -
            Description Original: JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

            After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

            Please fulfill the expectations and promises you made and turn JIRA Service Desk
            - into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
            - and therefore adjust the licensing accordingly             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-201].
              {panel}

            JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

            After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

            Please fulfill the expectations and promises you made and turn JIRA Service Desk
            - into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
            - and therefore adjust the licensing accordingly
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-201 [ JSDCLOUD-201 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 588632 ] New: JSD Suggestion Workflow [ 1279627 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            morgan butler added a comment -

            how is this marked as done? I was about to roll JIRA (and service desk) out in our network but this is a show stopper. I see a ton of people have requested this and there is no way my organisation is going to purchase JIRA twice in order to run a public facing solution! Why isn't it marketed as an INTERNAL service desk in your sales documentation!

            morgan butler added a comment - how is this marked as done? I was about to roll JIRA (and service desk) out in our network but this is a show stopper. I see a ton of people have requested this and there is no way my organisation is going to purchase JIRA twice in order to run a public facing solution! Why isn't it marketed as an INTERNAL service desk in your sales documentation!

              Unassigned Unassigned
              7c053887-380b-433f-a5ba-d4d850d12439 Deleted Account (Inactive)
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              4 Vote for this issue
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: