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  1. Jira Service Management Data Center
  2. JSDSERVER-1964

Allow Service Desk Customers Login with Google Apps

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Service Desk Customers are unable to login to their Service Desk using the "Sign in Using Google" button on the sign-in page even if their GApps Domain is linked to the Cloud instance

      Suggested Solution

      As Agents and JIRA/Confluence Users are able to log into their instance using the "Sign in Using Google," Service Desk Customers (who are apart of the same Domain) should be able to login with the same method

      Workaround

      Login manually using Username/Email and Password combination

          Form Name

            [JSDSERVER-1964] Allow Service Desk Customers Login with Google Apps

            SET Analytics Bot made changes -
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            Labels Original: affects-cloud New: affects-cloud ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976551 ]
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            UIS Original: 6 New: 3
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              Unassigned Unassigned
              scranford Shawn C
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                Created:
                Updated: