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  1. Jira Service Management Data Center
  2. JSDSERVER-1950

Permission for Collaborators to add public comments

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators can only comment internally.

      Suggested Solution

      Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).

          Form Name

            [JSDSERVER-1950] Permission for Collaborators to add public comments

            Joseph Huynh (Inactive) added a comment -

            Hi All,

            Thanks so much for your votes and comments on this feature request.

            After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to the collaborator role.

            Cheers,
            Joseph
            JIRA Service Desk Product Management

            Joseph Huynh (Inactive) added a comment - Hi All, Thanks so much for your votes and comments on this feature request. After analysis of this issue we decided it is not something we can put on our short to mid term roadmap. Therefore we think it is only fair to not keep this issue as open and close it as "won't fix". We will take this feedback into account as we work on ongoing design and usability improvements to the collaborator role. Cheers, Joseph JIRA Service Desk Product Management

            Penny Penny added a comment -

            We are really keen to see this functionality in place - any idea when it will be looked at?

            Many thanks.

            Cheers,
            Penny

            Penny Penny added a comment - We are really keen to see this functionality in place - any idea when it will be looked at? Many thanks. Cheers, Penny

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: