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  1. Jira Service Management Cloud
  2. JSDCLOUD-1950

Permission for Collaborators to add public comments

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators can only comment internally.

      Suggested Solution

      Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated:
                Resolved: