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  1. Jira Service Management Data Center
  2. JSDSERVER-1950

Permission for Collaborators to add public comments

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators can only comment internally.

      Suggested Solution

      Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).

            [JSDSERVER-1950] Permission for Collaborators to add public comments

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010935 ] New: JAC Suggestion Workflow 3 [ 3648335 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664822 ] New: JAC Suggestion Workflow [ 3010935 ]
            Keri Duthie (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1448 [ JSDSERVER-1448 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325746 ] New: Confluence Workflow - Public Facing v4 [ 2664822 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053663 ] New: JSD Suggestion Workflow - TEMP [ 2325746 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048826 ] New: JSD Suggestion Workflow [ 2053663 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279291 ] New: JSD Suggestion Workflow - TEMP [ 2048826 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Currently Service Desk Collaborators can only comment internally.

            h3. Suggested Solution
            Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).


            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1950].
              {panel}

            h3. Problem Definition
            Currently Service Desk Collaborators can only comment internally.

            h3. Suggested Solution
            Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).


            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1950 [ JSDCLOUD-1950 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

              Unassigned Unassigned
              mmuthusamy Moga
              Votes:
              2 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: