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  1. Jira Service Management Data Center
  2. JSDSERVER-1950

Permission for Collaborators to add public comments

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators can only comment internally.

      Suggested Solution

      Add a functionality, which allows Service Desk Collaborators to add public comments (comments that are visible to customers).

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-1448 Permission for Agent to make Collaborators' comment to be public

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1950 Permission for Collaborators to add public comments

          • Closed

          Activity

            People

              Unassigned Unassigned
              mmuthusamy Moga
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              Dates

                Created:
                Updated:
                Resolved:

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