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  1. Jira Service Management Data Center
  2. JSDSERVER-1448

Permission for Agent to make Collaborators' comment to be public

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators' can only comment internally. Usually, the comment contains the answer which Service Desk Agents have to copy the comment and add a duplicate comment to make the answer visible to customer.

      Suggested Solution

      Add a functionality, which allows agents to choose whether a collaborator's comment to be visible to customers.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5361 Share with customer option is allowed when editing internal comment made by a collaborator

          • Low - Low priority issues
          • Gathering Impact
          relates to

          Suggestion - JSDSERVER-1950 Permission for Collaborators to add public comments

          • Closed

          Suggestion - JSDCLOUD-1448 Permission for Agent to make Collaborators' comment to be public

          • Gathering Interest

          Activity

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              Unassigned Unassigned
              81f879002cc7 Matt White
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              Dates

                Created:
                Updated:

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