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  1. Jira Service Management Data Center
  2. JSDSERVER-1448

Permission for Agent to make Collaborators' comment to be public

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators' can only comment internally. Usually, the comment contains the answer which Service Desk Agents have to copy the comment and add a duplicate comment to make the answer visible to customer.

      Suggested Solution

      Add a functionality, which allows agents to choose whether a collaborator's comment to be visible to customers.

          Form Name

            [JSDSERVER-1448] Permission for Agent to make Collaborators' comment to be public

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              Unassigned Unassigned
              81f879002cc7 Matt White
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                Created:
                Updated: