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  1. Jira Service Management Cloud
  2. JSDCLOUD-1448

Permission for Agent to make Collaborators' comment to be public

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently Service Desk Collaborators' can only comment internally. Usually, the comment contains the answer which Service Desk Agents have to copy the comment and add a duplicate comment to make the answer visible to customer.

      Suggested Solution

      Add a functionality, which allows agents to choose whether a collaborator's comment to be visible to customers.

              Unassigned Unassigned
              81f879002cc7 Matt White
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