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  1. Jira Service Management Data Center
  2. JSDSERVER-1900

Customers not able to see Assignee of issues on Portal view of My Tickets

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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      Hi

      We are still using JIRA SD v1.x but again and again I am hearing that the Customers would really like to see the Assignee field - which is a default field of JIRA - shown in the Portal "My Tickets" view when looking at a ticket's details. Currently you only see an Agent's identity if they log a Comment. Is it possible to get the Assignee shown under the "People Involved" section - and have this as turn off and on-able for clients to choose to use? We have no power of showing this info at present and it is a negative feature of the tool.

      Regards
      Jp

          Form Name

            [JSDSERVER-1900] Customers not able to see Assignee of issues on Portal view of My Tickets

            Charlie Marriott made changes -
            Resolution Original: Low Engagement [ 10300 ] New: Duplicate [ 3 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Link New: This issue duplicates JSDSERVER-328 [ JSDSERVER-328 ]
            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 0
            SET Analytics Bot made changes -
            UIS Original: 7 New: 8
            SET Analytics Bot made changes -
            UIS Original: 5 New: 7
            SET Analytics Bot made changes -
            UIS Original: 4 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 4
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013036 ] New: JAC Suggestion Workflow 3 [ 3650831 ]

              Unassigned Unassigned
              face09bc2907 jon-paul.cameron
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                Created:
                Updated:
                Resolved: