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  1. Jira Service Management Data Center
  2. JSDSERVER-1879

Convert Watchers of Issue to Participant When Enabling SD

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      After enabling the Service Desk for a project in JIRA if watchers are customers, they can't see the issues anymore.
      So it will be useful if in the process of enabling Service Desk for a project, all the watchers convert to participants. Therefore, they are able to watch the issues.
      Also watchers do not get notifications about the issues. So by changing them to participants they can get the issue changes notifications.

          Form Name

            [JSDSERVER-1879] Convert Watchers of Issue to Participant When Enabling SD

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012894 ] New: JAC Suggestion Workflow 3 [ 3647615 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665739 ] New: JAC Suggestion Workflow [ 3012894 ]
            SET Analytics Bot made changes -
            UIS New: 1
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324221 ] New: Confluence Workflow - Public Facing v4 [ 2665739 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053035 ] New: JSD Suggestion Workflow - TEMP [ 2324221 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048052 ] New: JSD Suggestion Workflow [ 2053035 ]

              ilabras Ibrahim (Inactive)
              somidi Sam Omidi (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: