Uploaded image for project: 'JIRA Service Desk Server'
  1. JIRA Service Desk Server
  2. JSDSERVER-1879

Convert Watchers of Issue to Participant When Enabling SD

    XMLWordPrintable

    Details

    • UIS:
      1
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      After enabling the Service Desk for a project in JIRA if watchers are customers, they can't see the issues anymore.
      So it will be useful if in the process of enabling Service Desk for a project, all the watchers convert to participants. Therefore, they are able to watch the issues.
      Also watchers do not get notifications about the issues. So by changing them to participants they can get the issue changes notifications.

        Attachments

          Issue Links

            Activity

              People

              • Assignee:
                ilabras Ibrahim Labras
                Reporter:
                somidi Sam Omidi (Inactive)
              • Votes:
                2 Vote for this issue
                Watchers:
                6 Start watching this issue

                Dates

                • Created:
                  Updated: