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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1879

Convert Watchers of Issue to Participant When Enabling SD

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      After enabling the Service Desk for a project in JIRA if watchers are customers, they can't see the issues anymore.
      So it will be useful if in the process of enabling Service Desk for a project, all the watchers convert to participants. Therefore, they are able to watch the issues.
      Also watchers do not get notifications about the issues. So by changing them to participants they can get the issue changes notifications.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Suggestion - JSDSERVER-823 Mail handler for JIRA SD does not support CC watchers

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1879 Convert Watchers of Issue to Participant When Enabling SD

          • Closed

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            People

              ilabras Ibrahim (Inactive)
              somidi Sam Omidi (Inactive)
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              2 Vote for this issue
              Watchers:
              7 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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