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Suggestion
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Resolution: Low Engagement
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None
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None
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0
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
After enabling the Service Desk for a project in JIRA if watchers are customers, they can't see the issues anymore.
So it will be useful if in the process of enabling Service Desk for a project, all the watchers convert to participants. Therefore, they are able to watch the issues.
Also watchers do not get notifications about the issues. So by changing them to participants they can get the issue changes notifications.
- is related to
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JSDSERVER-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
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JSDSERVER-823 Mail handler for JIRA SD does not support CC watchers
- Gathering Interest
- relates to
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JSDCLOUD-1879 Convert Watchers of Issue to Participant When Enabling SD
- Closed
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center