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  1. Jira Service Management Data Center
  2. JSDSERVER-1800

Filter by the primary key in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In "My Request" section in the customer portal, we can't filter our demand by any fields.

      Basically, it will be nice to filter by the primary key our request or by other field to increase the customer experience in the user portal.

            [JSDSERVER-1800] Filter by the primary key in the Customer Portal

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012082 ] New: JAC Suggestion Workflow 3 [ 3650604 ]

            Katarzyna Pawlak [Deviniti] added a comment -

            Hello,

            While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added My Requests Extension to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them.

            For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

            Katarzyna Pawlak [Deviniti] added a comment - Hello, While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added  My Requests Extension  to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them. For more details, please refer to the app's  documentation  or drop a line at  support@deviniti.com .
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665131 ] New: JAC Suggestion Workflow [ 3012082 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1

              Unassigned Unassigned
              jean-philippe.pepin jean-philippe.pepin
              Votes:
              11 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: