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  1. Jira Service Management Data Center
  2. JSDSERVER-1750

Document the email rejection rules in Service Desk mail handlers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops. These rules, however, aren't documented anywhere. Having them available in the Service Desk documentation would make it easier determine why a particular message was rejected.

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            [JSDSERVER-1750] Document the email rejection rules in Service Desk mail handlers

            Craig Shannon made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 514954 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012727 ] New: JAC Suggestion Workflow 3 [ 3650821 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            tinaturner made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664559 ] New: JAC Suggestion Workflow [ 3012727 ]
            SET Analytics Bot made changes -
            Support reference count Original: 7 New: 8
            SET Analytics Bot made changes -
            Support reference count Original: 8 New: 7
            SET Analytics Bot made changes -
            Support reference count New: 8
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325067 ] New: Confluence Workflow - Public Facing v4 [ 2664559 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053119 ] New: JSD Suggestion Workflow - TEMP [ 2325067 ]

              kbywater@atlassian.com Karen Bywater
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated:
                Resolved: