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  1. Jira Service Management Data Center
  2. JSDSERVER-1750

Document the email rejection rules in Service Desk mail handlers

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops. These rules, however, aren't documented anywhere. Having them available in the Service Desk documentation would make it easier determine why a particular message was rejected.

              kbywater@atlassian.com Karen Bywater
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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