Document the email rejection rules in Service Desk mail handlers

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops. These rules, however, aren't documented anywhere. Having them available in the Service Desk documentation would make it easier determine why a particular message was rejected.

            Assignee:
            Karen Bywater
            Reporter:
            Dobroslawa Wierzbicka (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: