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  1. Jira Service Management Data Center
  2. JSDSERVER-1750

Document the email rejection rules in Service Desk mail handlers

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops. These rules, however, aren't documented anywhere. Having them available in the Service Desk documentation would make it easier determine why a particular message was rejected.

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          is related to

          Suggestion - JSDSERVER-1749 Error messages for rejected email messages should be more clear

          • Gathering Interest

          DESK-4317 Loading...

          relates to

          Suggestion - JSDCLOUD-1750 Document the email rejection rules in Service Desk mail handlers

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              kbywater@atlassian.com Karen Bywater
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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