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  1. Jira Service Management Data Center
  2. JSDSERVER-1749

Error messages for rejected email messages should be more clear

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops.

      For example, email messages with an empty Return-path tag in the header aren't picked up. In the handler log (JIRA Admin > Add-ons > JIRA Service Desk - Email settings > View log), an error message is displayed:

      The message was rejected because it has delivery status.

      This isn't quite clear and should be reworded, to e.g. The message was rejected because it is an automated delivery status message.

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            [JSDSERVER-1749] Error messages for rejected email messages should be more clear

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              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
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