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  1. Jira Service Management Cloud
  2. JSDCLOUD-1749

Error messages for rejected email messages should be more clear

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops.

      For example, email messages with an empty Return-path tag in the header aren't picked up. In the handler log (JIRA Admin > Add-ons > JIRA Service Desk - Email settings > View log), an error message is displayed:

      The message was rejected because it has delivery status.

      This isn't quite clear and should be reworded, to e.g. The message was rejected because it is an automated delivery status message.

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              d7c36792fcf8 Manpreet Singh
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated: