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  1. Jira Service Management Cloud
  2. JSDCLOUD-1750

Document the email rejection rules in Service Desk mail handlers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Service Desk incoming mail handlers have pre-configured rules that prevent them from processing automatically generated messages (e.g. auto-responses or delivery status bounces), to avoid mail loops. These rules, however, aren't documented anywhere. Having them available in the Service Desk documentation would make it easier determine why a particular message was rejected.

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          Suggestion - JSDSERVER-1750 Document the email rejection rules in Service Desk mail handlers

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          Suggestion - JSDCLOUD-1749 Error messages for rejected email messages should be more clear

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              rreidl Robin Reidl (Inactive)
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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