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  1. Jira Service Management Data Center
  2. JSDSERVER-1715

Include inline images when creating issues via mail channel

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When sending an email including inline images to the mail channel, it would be great if the layout of the email could be replicated in the comments created, including the inline images. Currently they are not displayed inline, just included as an attachment.

      This has been done before by the third-party plugin JEMH as seen here, however that does not integrate with the Service Desk mail channel.

          Form Name

            [JSDSERVER-1715] Include inline images when creating issues via mail channel

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010607 ] New: JAC Suggestion Workflow 3 [ 3648043 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663926 ] New: JAC Suggestion Workflow [ 3010607 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322711 ] New: Confluence Workflow - Public Facing v4 [ 2663926 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052357 ] New: JSD Suggestion Workflow - TEMP [ 2322711 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047308 ] New: JSD Suggestion Workflow [ 2052357 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279515 ] New: JSD Suggestion Workflow - TEMP [ 2047308 ]
            jonah (Inactive) made changes -
            Description Original: When sending an email including inline images to the mail channel, it would be great if the layout of the email could be replicated in the comments created, including the inline images. Currently they are not displayed inline, just included as an attachment.

            This has been done before by the third-party plugin JEMH as seen [here|https://thepluginpeople.atlassian.net/wiki/display/JEMH/Create+Images+Inline+from+HTML+mail], however that does not integrate with the Service Desk mail channel.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1715].
              {panel}

            When sending an email including inline images to the mail channel, it would be great if the layout of the email could be replicated in the comments created, including the inline images. Currently they are not displayed inline, just included as an attachment.

            This has been done before by the third-party plugin JEMH as seen [here|https://thepluginpeople.atlassian.net/wiki/display/JEMH/Create+Images+Inline+from+HTML+mail], however that does not integrate with the Service Desk mail channel.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1715 [ JSDCLOUD-1715 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 846955 ] New: JSD Suggestion Workflow [ 1279515 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "DESK-4395 (JDOG - JIRA Team Dogfood)" [ 126657 ]

              Unassigned Unassigned
              dmason David Mason (Inactive)
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              3 Vote for this issue
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                Created:
                Updated:
                Resolved: