-
Suggestion
-
Resolution: Fixed
-
None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
This has been fixed, and relies on the underlying JIRA version as well as the Service Desk fixed version.
Therefore, the fix will be available along with JIRA 7.1.0. This should be available to Cloud customers within 2 - 3 weeks, and a bit longer for Server customers.
Currently if a customer replies to a Service Desk request, with imagem and text after the image in the mail body, the message will be added to the request not aligned the same way as the mail body.
It will add all the text first, and the images in the bottom of the comment.
As a Service Desk user that work a lot with images, I would like to keep the same mail body alignment in the ticket comment.
- incorporates
-
- Closed
- is duplicated by
-
- Closed
- is related to
-
JSDSERVER-1387 Issue created via email creates inline image in Description and Comment
-
- Closed
-
-
DESK-4458 Failed to load
- relates to
-
- Closed
- was cloned as
-
DESK-4395 Loading...
[JSDSERVER-2315] Images in emails received from customers are not in-line with text
| Workflow | Original: JAC Suggestion Workflow [ 3011731 ] | New: JAC Suggestion Workflow 3 [ 3649275 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665072 ] | New: JAC Suggestion Workflow [ 3011731 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2322562 ] | New: Confluence Workflow - Public Facing v4 [ 2665072 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052728 ] | New: JSD Suggestion Workflow - TEMP [ 2322562 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2048892 ] | New: JSD Suggestion Workflow [ 2052728 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280120 ] | New: JSD Suggestion Workflow - TEMP [ 2048892 ] |
| Description |
Original:
{panel:title=Update as of 27 October 2015|bgColor=#f5f5f5}
This has been fixed, and relies on the underlying JIRA version as well as the Service Desk fixed version. Therefore, the fix will be available along with JIRA 7.1.0. This should be available to Cloud customers within 2 - 3 weeks, and a bit longer for Server customers. {panel} Currently if a customer replies to a Service Desk request, with imagem and text after the image in the mail body, the message will be added to the request not aligned the same way as the mail body. It will add all the text first, and the images in the bottom of the comment. As a Service Desk user that work a lot with images, I would like to keep the same mail body alignment in the ticket comment. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2315]. {panel} {panel:title=Update as of 27 October 2015|bgColor=#f5f5f5} This has been fixed, and relies on the underlying JIRA version as well as the Service Desk fixed version. Therefore, the fix will be available along with JIRA 7.1.0. This should be available to Cloud customers within 2 - 3 weeks, and a bit longer for Server customers. {panel} Currently if a customer replies to a Service Desk request, with imagem and text after the image in the mail body, the message will be added to the request not aligned the same way as the mail body. It will add all the text first, and the images in the bottom of the comment. As a Service Desk user that work a lot with images, I would like to keep the same mail body alignment in the ticket comment. |
| Link |
New:
This issue relates to |
| Workflow | Original: TTT: Simple Issue Tracking Workflow [ 952836 ] | New: JSD Suggestion Workflow [ 1280120 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: In Progress [ 3 ] | New: Done [ 10044 ] |