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  1. Jira Service Management Data Center
  2. JSDSERVER-2315

Images in emails received from customers are not in-line with text

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update as of 27 October 2015

      This has been fixed, and relies on the underlying JIRA version as well as the Service Desk fixed version.

      Therefore, the fix will be available along with JIRA 7.1.0. This should be available to Cloud customers within 2 - 3 weeks, and a bit longer for Server customers.

      Currently if a customer replies to a Service Desk request, with imagem and text after the image in the mail body, the message will be added to the request not aligned the same way as the mail body.

      It will add all the text first, and the images in the bottom of the comment.

      As a Service Desk user that work a lot with images, I would like to keep the same mail body alignment in the ticket comment.

      Attachments

        1. comment.png
          comment.png
          47 kB
        2. mailbody.png
          mailbody.png
          33 kB

        Issue Links

          incorporates

          Suggestion - JSDSERVER-1715 Include inline images when creating issues via mail channel

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-2360 As a customer , would like object/image attached from email auto displayed in issue description

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1387 Issue created via email creates inline image in Description and Comment

          • Low - Low priority issues
          • Closed

          DESK-4458 Loading...

          relates to

          Suggestion - JSDCLOUD-2315 Images in emails received from customers are not in-line with text

          • Closed
          was cloned as

          DESK-4395 Loading...

          Activity

            People

              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              psouza Pedro Souza
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              Dates

                Created:
                Updated:
                Resolved:

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