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  1. Jira Service Management Cloud
  2. JSDCLOUD-2315

Images in emails received from customers are not in-line with text

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update as of 27 October 2015

      This has been fixed, and relies on the underlying JIRA version as well as the Service Desk fixed version.

      Therefore, the fix will be available along with JIRA 7.1.0. This should be available to Cloud customers within 2 - 3 weeks, and a bit longer for Server customers.

      Currently if a customer replies to a Service Desk request, with imagem and text after the image in the mail body, the message will be added to the request not aligned the same way as the mail body.

      It will add all the text first, and the images in the bottom of the comment.

      As a Service Desk user that work a lot with images, I would like to keep the same mail body alignment in the ticket comment.

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              dtrinh@atlassian.com Diep Ngoc Trinh (Inactive)
              psouza Pedro Souza
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