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  1. Jira Service Management Cloud
  2. JSDCLOUD-1715

Include inline images when creating issues via mail channel

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Details

    • Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When sending an email including inline images to the mail channel, it would be great if the layout of the email could be replicated in the comments created, including the inline images. Currently they are not displayed inline, just included as an attachment.

      This has been done before by the third-party plugin JEMH as seen here, however that does not integrate with the Service Desk mail channel.

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          is incorporated by

          Suggestion - JSDCLOUD-2315 Images in emails received from customers are not in-line with text

          • Closed
          is related to

          Suggestion - JSDSERVER-1715 Include inline images when creating issues via mail channel

          • Closed

          Activity

            People

              Unassigned Unassigned
              dmason David Mason (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: