Adding a comment on the request details screen is tied to attach permission

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    • Type: Bug
    • Resolution: Done
    • Priority: Low
    • 1.2.6
    • Affects Version/s: None
    • Component/s: Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If a user doesn't have attach permission, they are prevented from adding comments to a request. The cause appears to be that the issue id embedded in the form and required for creating comments isn't rendered when the user doesn't have attach permission.

        1. no-comment-for-you.png
          no-comment-for-you.png
          16 kB

            Assignee:
            Unassigned
            Reporter:
            Joshua Hansen
            Votes:
            2 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: