Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1627

Create ability to customize the Customer Portal URL in Jira ServiceDesk

XMLWordPrintable

    • 181
    • 154
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Project Administrator, I would like to have the ability to display a different URL for Jira Service Management (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In Jira Service Management, customers must access Jira by using a Service Project URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in Jira Service Desk.
      • Create the ability to have this configured per project and global

      If implemented, the solution should cover scenarios with Data Center and SSO setups

      Workaround

      Use a Reverse Proxy or URL redirect service external from Jira.

      Another workaround is described in How to customize customer portal URL in Jira Service Management Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

          Form Name

            [JSDSERVER-1627] Create ability to customize the Customer Portal URL in Jira ServiceDesk

            SET Analytics Bot made changes -
            UIS Original: 180 New: 181
            SET Analytics Bot made changes -
            UIS Original: 240 New: 180
            SET Analytics Bot made changes -
            UIS Original: 270 New: 240
            SET Analytics Bot made changes -
            UIS Original: 301 New: 270
            SET Analytics Bot made changes -
            Support reference count Original: 152 New: 154
            SET Analytics Bot made changes -
            UIS Original: 233 New: 301
            SET Analytics Bot made changes -
            UIS Original: 262 New: 233
            SET Analytics Bot made changes -
            UIS Original: 291 New: 262
            SET Analytics Bot made changes -
            Support reference count Original: 90 New: 152
            SET Analytics Bot made changes -
            UIS Original: 290 New: 291

              Unassigned Unassigned
              akassab Alex
              Votes:
              463 Vote for this issue
              Watchers:
              222 Start watching this issue

                Created:
                Updated: