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  1. Jira Service Management Data Center
  2. JSDSERVER-1600

Hipchat Notification is showing Created by null if username has combination of uppercase and lowercase letters.

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce

      1. Access Customer Portal with a Username that has combination of uppercase and lowercase letters.
      2. JIRA Service Desk Project has Hipchat Integration (Issue Created)
      3. Hipchat Notification is showing Created by null

        1. hipchat.png
          11 kB
          Janice Alor

            [JSDSERVER-1600] Hipchat Notification is showing Created by null if username has combination of uppercase and lowercase letters.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304874 ] New: JAC Bug Workflow v3 [ 3125502 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058791 ] New: JSD Bug Workflow v5 - TEMP [ 2304874 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056148 ] New: JSD Bug Workflow v5 [ 2058791 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955602 ] New: JSD Bug Workflow v5 - TEMP [ 2056148 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614985 ] New: JSD Bug Workflow v5 [ 1955602 ]
            jonah (Inactive) made changes -
            Description Original: *Steps to Reproduce*
            # Access Customer Portal with a Username that has combination of uppercase and lowercase letters.
            # JIRA Service Desk Project has *Hipchat Integration (Issue Created)*
            # Hipchat Notification is showing *Created by null*
            !hipchat.png|thumbnail!             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1600].
              {panel}

            *Steps to Reproduce*
            # Access Customer Portal with a Username that has combination of uppercase and lowercase letters.
            # JIRA Service Desk Project has *Hipchat Integration (Issue Created)*
            # Hipchat Notification is showing *Created by null*
            !hipchat.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1600 [ JSDCLOUD-1600 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602915 ] New: JSD Bug Workflow v4 [ 1614985 ]
            Marty (Inactive) made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398728 ] New: JSD Bug Workflow v2 [ 1602915 ]

              tbuiquang Thong Bui Quang (Inactive)
              jalor Janice Alor (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: