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  1. Jira Service Management Cloud
  2. JSDCLOUD-1600

Hipchat Notification is showing Created by null if username has combination of uppercase and lowercase letters.

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to Reproduce

      1. Access Customer Portal with a Username that has combination of uppercase and lowercase letters.
      2. JIRA Service Desk Project has Hipchat Integration (Issue Created)
      3. Hipchat Notification is showing Created by null

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1600 Hipchat Notification is showing Created by null if username has combination of uppercase and lowercase letters.

          • Low - Low priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1525 Error when creating Service Desk request with Notify Hipchat post function in Create Issue transition

          • High - High priority issues
          • Closed

          Activity

            People

              tbuiquang Thong Bui Quang (Inactive)
              jalor Janice Alor (Inactive)
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              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: