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  1. Jira Service Management Data Center
  2. JSDSERVER-156

Ability to re-order request type groups

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The new feature with JSD-41 is great, however when you have a group with starting with "<Department Name Starting with the letter "B">" and a group named "General", and most of your request types are in the "General" category, the "<Department Name Starting with the letter "B">" by default is selected when you view the customer portal.

      There is no way to move "General" to the top and/or have it selected by default.

      Thanks,
      Shane

            [JSDSERVER-156] Ability to re-order request type groups

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010899 ] New: JAC Suggestion Workflow 3 [ 3648289 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664657 ] New: JAC Suggestion Workflow [ 3010899 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325477 ] New: Confluence Workflow - Public Facing v4 [ 2664657 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053383 ] New: JSD Suggestion Workflow - TEMP [ 2325477 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048466 ] New: JSD Suggestion Workflow [ 2053383 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280660 ] New: JSD Suggestion Workflow - TEMP [ 2048466 ]
            jonah (Inactive) made changes -
            Description Original: The new feature with [JSD-41] is great, however when you have a group with starting with "<Department Name Starting with the letter "B">" and a group named "General", and most of your request types are in the "General" category, the "<Department Name Starting with the letter "B">" by default is selected when you view the customer portal.

            There is no way to move "General" to the top and/or have it selected by default.

            Thanks,
            Shane             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-156].
              {panel}

            The new feature with [JSD-41] is great, however when you have a group with starting with "<Department Name Starting with the letter "B">" and a group named "General", and most of your request types are in the "General" category, the "<Department Name Starting with the letter "B">" by default is selected when you view the customer portal.

            There is no way to move "General" to the top and/or have it selected by default.

            Thanks,
            Shane
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-156 [ JSDCLOUD-156 ]
            shihab made changes -
            Link New: This issue is duplicated by JSD-4043 [ JSD-4043 ]

              Unassigned Unassigned
              9b96c78c4f0a Shane Froebel
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              57 Vote for this issue
              Watchers:
              31 Start watching this issue

                Created:
                Updated:
                Resolved: