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  1. Jira Service Management Cloud
  2. JSDCLOUD-156

Ability to re-order request type groups

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The new feature with JSD-41 is great, however when you have a group with starting with "<Department Name Starting with the letter "B">" and a group named "General", and most of your request types are in the "General" category, the "<Department Name Starting with the letter "B">" by default is selected when you view the customer portal.

      There is no way to move "General" to the top and/or have it selected by default.

      Thanks,
      Shane

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-198 Allow project admins to manually sort the order of the Groups

          • Closed

          Suggestion - JSDCLOUD-4043 Ability to re-order request type categories on the customer portal

          • Closed
          is related to

          Suggestion - JSDCLOUD-41 Grouping of request types on Customer Portal

          • Closed

          Suggestion - JSDSERVER-156 Ability to re-order request type groups

          • Closed

          Activity

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              Unassigned Unassigned
              9b96c78c4f0a Shane Froebel
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              Dates

                Created:
                Updated:
                Resolved: