Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-156

Ability to re-order request type groups

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The new feature with JSD-41 is great, however when you have a group with starting with "<Department Name Starting with the letter "B">" and a group named "General", and most of your request types are in the "General" category, the "<Department Name Starting with the letter "B">" by default is selected when you view the customer portal.

      There is no way to move "General" to the top and/or have it selected by default.

      Thanks,
      Shane

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-198 Allow project admins to manually sort the order of the Groups

          • Closed

          Suggestion - JSDSERVER-4043 Ability to re-order request type categories on the customer portal

          • Closed
          is related to

          Suggestion - JSDSERVER-41 Grouping of request types on Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-156 Ability to re-order request type groups

          • Closed
          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              9b96c78c4f0a Shane Froebel
              Votes:
              57 Vote for this issue
              Watchers:
              31 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync